Suppose a criminal were using your nanny cam to keep an eye on your house. Or your refrigerator sent out spam e-mails on your behalf to people you don’t even know. Now imagine someone hacked into your…

ISO’s popular standard for auditing management systems is under revision and has just reached the first voting stage, a crucial step in its development.

Solar Impulse made history by circumnavigating the entire world using only solar energy. The daring designers of electric aircraft have made a lot of progress recently and such experimental models will…

With the service sector outstripping the industrial sector as the largest employer and GDP generator worldwide, never have standards for services been so necessary. ISO is at the heart of developments.

When visiting abroad, the quality of the service provided and the information given can be key in shaping a holiday experience. A step ahead of the tourism game, Gandía, in the province of Valencia, Spain,…

Services make up an overwhelming part of the global economy, accounting for around 75 % of GDP in developed countries and around 50 % in developing countries according to World Bank data. Here, Markus…

We live in a world where the rate of change is accelerating at speeds never seen before. Our climate is in a state of flux, there is political instability and consumers seem to change their minds at a…

Can you imagine what it would be like to make any scientific discovery or invention without measurements? Nearly impossible. But it’s not enough to simply agree on units of measurement. These have to be…

Service Birmingham reduced costs and improved efficiency, agility and customer satisfaction, all in the effort to respond to public-sector pressures to “do more with less” while maintaining excellent service…

Asset management can be the single most powerful weapon in a companyʼs arsenal for saving time, money and lots of executive headaches. Using ISO 55001, Sodexo, a world leader in quality-of-life services,…